Refund and Cancellation Policy

This policy ensures fairness and transparency, giving customers confidence in their transactions with Notifyy while safeguarding the company from any misuse of the refund process.

1. Trial Period

Notifyy provides a 14-day free trial for new users. During this time, users can explore the Basic Plan features and try the Chatbot Flows add-on for free. No credit card is needed to start the trial, and users won't be charged.

2. Subscription Services

After the free trial, if a user subscribes to any of Notifyy's paid plans, they will not be eligible for a refund. The free trial is provided to let users try all the services and decide if they want to continue with Notifyy.

If a user is not satisfied, they can cancel the free trial at any time without being charged. Once a user subscribes to a paid plan, refunds are not available. However, they can cancel their subscription to avoid being charged for the next billing cycle.

3. Non-Refundable Services

All Notifyy services, including charges for Notifyy plans, WhatsApp Conversation Credits (WCCs), add-ons, or any third-party integrations, are non-refundable. This is because of the nature of the services and the costs involved in providing them.

One-time payments for Chatbot development or other setup fees are also non-refundable.

4. Meta Platform & Business Verification

Notifyy is a WhatsApp marketing platform that works based on Meta's APIs. After purchasing a subscription, it is the business owner's responsibility to submit valid documents and follow Meta's policies for verification. Notifyy will assist and guide you in the process, but we do not guarantee approval. If your account is blocked or rejected by Meta, refunds will not be provided.

5. Technical Issues

If a user faces ongoing technical problems that stop them from using the service properly, and Notifyy's support team confirms these issues, a partial or full refund may be provided at Notifyy's discretion.

6. Unauthorized Charges

If you notice any unauthorized or fraudulent charges, contact Notifyy support immediately. Once verified, Notifyy will provide a full refund.

7. Cancellation Policy

You may cancel your subscription at any time. The cancellation will become effective at the end of your current billing cycle. Refunds for the unused portion of the subscription are not provided, except under special circumstances. Such cases will be reviewed individually at the discretion of our support team.

Please refer to sections 2, 3, and 9 for detailed information regarding our refund policy.

8. Contact and Support

If you have any questions about refunds, please reach out to Notifyy's customer support team. We are dedicated to providing quick and helpful assistance.

9. Refund Process

To request a refund, please contact us at support@notifyy.io, including your transaction details and a brief explanation for the refund request.

Note: As stated in sections 2 and 3, all subscriptions are non-refundable. However, in exceptional cases—such as technical failures or transactional errors—refunds may be considered.

Our team will thoroughly review each request, and approval will be granted solely at our discretion based on the nature of the issue.

If a refund is approved, it will be processed within 7 to 14 business days.

10. Policy Changes

Notifyy can update this refund policy at any time. Any changes will take effect immediately after the updated policy is posted on the Notifyy website.

11. Legal Compliance

This refund policy follows the local laws and rules where Notifyy operates. Users are advised to read the Terms of Service and Privacy Policy to fully understand their rights and responsibilities.

Need Help with Refunds?

For any questions, concerns, or refund requests, please contact our support team at:

support@notifyy.io

Important Reminder

We strongly encourage all users to take full advantage of the 14-day free trial to explore all features and ensure Notifyy meets your business needs before committing to a paid subscription. This trial period is designed to help you make an informed decision risk-free.